FAQ

1. Which insurances are accepted at POASA?
A:  We currently accept:
• Aetna
• BCBS-OON Par Plan Contract
• Cigna
• Community First-Chip, Medicaid, HMO, PPO
• Humana
• Multiplan Network
• Principal Life Insurance
• Superior HealthPlan-Chip, Medicaid
• Texas True Choice Network
• Traditional TX Medicaid
• United Healthcare
For more information regarding our insurance policies, please consult the Insurance and Billing Questions page.

2. Who can bring the patient into the office?
A:  A parent or legal guardian is required for the first visit (please bring gaurdianship papers if you are not the parent), but a letter of permission can be written to let someone else accompany the patient to any follow-up appointments.

3. What do I need to bring with me to my child’s appointment?
A:  Please consult the Appointment Checklist page.

4. Where is the clinic office located?
A:  See full directions and map on the Contact page.

5. What are my payment options?
A:  We accept cash, checks, and the following credit cards:
• MasterCard
• VISA
• Discover
• American Express
• Care Credit
For more information regarding our billing policies, please consult the Insurance and Billing Questions page.

6. Where may I park?
A:  You may park in sub-level 1 or 2 at the Methodist Plaza parking garage, which can be accessed from Floyd Curl or Ewing Halsell.  There is a fee for parking longer than 30 minutes.  We are not able to validate parking.

7. How can I request x-ray films or records?
A:  Please see the X-Ray and Medical/Billing Records Request page.

8. Where can I find info about cast care?
A:  Please see the General Cast Care page.

9.  What do I need to bring with me to my child’s surgery appointment?
A:  Please consult the Surgey Checklist page.

If you have any other additional questions, please call us at (210) 692-1613.